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System Status

Last updated: September 10, 2024 - 12:00 UTC

Current Status: All Systems Operational

All systems are operating normally

Core Services

Platform API

Operational

Core platform API and authentication services

99.99% uptime15ms avg response

Application Hosting

Operational

Application deployment and hosting infrastructure

99.98% uptime250ms avg deploy

Database Services

Operational

PostgreSQL, MySQL, and MongoDB hosting

99.97% uptime5ms avg query

Object Storage

Operational

File storage and CDN services

99.99% uptime50ms avg access

Analytics & Monitoring

Operational

Application metrics and monitoring services

99.95% uptimeReal-time data

Support Systems

Operational

Customer support and documentation

99.96% uptime<1hr response

Regional Status

🇺🇸 US East (Virginia)

Operational

Primary region - All services available

🇺🇸 US West (Oregon)

Operational

All services available

🇪🇺 Europe (Frankfurt)

Operational

All services available

🇸🇬 Asia Pacific (Singapore)

Operational

All services available

Incident History

Database Connection Issues - US East

ResolvedSep 8, 2024

Brief connection timeouts affecting 2% of database operations in US East region.

View incident details

Duration: 14:30 UTC - 14:45 UTC (15 minutes)

Impact: Minor degradation for database-dependent applications

Root Cause: Network configuration issue during routine maintenance

Resolution: Configuration reverted and monitoring enhanced

Scheduled Maintenance - All Regions

CompletedSep 1, 2024

Planned infrastructure upgrades across all regions.

View maintenance details

Duration: 02:00 UTC - 04:00 UTC (2 hours)

Impact: Brief service interruptions during rolling updates

Improvements: Enhanced security, improved performance, new features

Status: All services restored successfully

CDN Performance Degradation

ResolvedAug 28, 2024

Increased latency for static file delivery in Europe region.

View incident details

Duration: 16:20 UTC - 17:45 UTC (1 hour 25 minutes)

Impact: Slower loading times for static assets

Root Cause: Third-party CDN provider issue

Resolution: Traffic rerouted to backup CDN nodes

Upcoming Maintenance

Security Updates - All Regions

Sep 15, 2024 - 02:00 UTC

Planned security updates and system patches. Expected duration: 1 hour.

Expected Impact: Brief service interruptions during rolling updates

Database Engine Upgrades - Europe

Sep 22, 2024 - 03:00 UTC

PostgreSQL and MySQL engine upgrades for improved performance.

Expected Impact: 5-minute connection interruptions per database

Performance Metrics

API Response Time

15ms

Average response time (last 24h)

Deployment Success Rate

99.8%

Successful deployments (last 7 days)

Database Availability

99.97%

Database uptime (last 30 days)

Support Response

32min

Average first response time

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Service Level Agreements

Our commitment to service availability:

  • Core Services: 99.99% monthly uptime SLA
  • Regional Services: 99.95% monthly uptime SLA
  • Support Response: <1 hour for critical issues
  • Credits: Automatic service credits for SLA breaches

View our complete Service Level Agreement for details.

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