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Privacy Policy

Last updated: September 10, 2024

Introduction

At Cloudmost, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cloud platform services.

Information We Collect

Personal Information

  • Name and email address when you create an account
  • Billing information for payment processing
  • Communication preferences and support requests
  • Authentication data and security credentials

Technical Information

  • Application deployment logs and metrics
  • Usage analytics and performance data
  • IP addresses and browser information
  • Server logs and error reports

Application Data

  • Source code and application files you deploy
  • Environment variables and configuration data
  • Database content and file uploads
  • Custom domain and SSL certificate information

How We Use Your Information

  • Providing and maintaining our cloud services
  • Processing payments and managing subscriptions
  • Monitoring platform performance and security
  • Providing customer support and technical assistance
  • Improving our services and developing new features
  • Sending important service notifications and updates
  • Ensuring compliance with legal and regulatory requirements

Data Security

We implement industry-standard security measures to protect your data:

  • End-to-end encryption for data in transit and at rest
  • Multi-factor authentication and access controls
  • Regular security audits and vulnerability assessments
  • SOC 2 Type II compliance and ISO 27001 certification
  • Automated backup and disaster recovery procedures

Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

  • Account data: Retained while your account is active
  • Application data: Retained per your deployment configuration
  • Billing records: Retained for 7 years for tax and legal compliance
  • Support communications: Retained for 3 years
  • Audit logs: Retained for 1 year for security purposes

Data Sharing and Disclosure

We do not sell your personal information. We may share data in limited circumstances:

  • With trusted service providers who assist in operating our platform
  • When required by law or legal process
  • To protect our rights, property, or safety
  • In connection with a business transaction (merger, acquisition, etc.)
  • With your explicit consent

Your Rights

You have the right to:

  • Access and review your personal information
  • Request correction of inaccurate data
  • Request deletion of your data (subject to legal requirements)
  • Export your application data at any time
  • Opt-out of non-essential communications
  • File a complaint with relevant data protection authorities

International Transfers

Your data may be processed in countries other than your residence. We ensure appropriate safeguards are in place when transferring data internationally, including:

  • EU-US Data Privacy Framework compliance
  • Standard Contractual Clauses (SCCs)
  • Adequacy decisions by relevant authorities

Cookies and Tracking

We use cookies and similar technologies to enhance your experience. See our Cookie Policy for detailed information.

Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or platform notifications.

Contact Us

If you have questions about this Privacy Policy, please contact us: